b"02 SEPTEMBER 23, 2022 The Great Eastern MailTHE GREAT EASTERN lmaiBAIRNSDALEPAYNESVILLELAKES ENTRANCEMETUNGWhere Community MattersDelivery throughout: Bairnsdale, Paynesville, Metung, Lakes Entrance and surrounds. Includes selected businesses and depot drops.Also find us at:Local newsagents, shops and businesses. You can also view our latest publication FREE online at: T HE Big Garage is an iconic business www.holstadvertising.com/The-Gemin Bairnsdale, having been originally along with previous editions. founded in 1923, by Nelson and Cecil Publisher: Capuano and Walter Winson, who back then Holst Advertising traded under the name Bairnsdale Motors. I n Display Advertising: 1926, the business was rebranded to The Big Jason: 0428 366 651 Garage, at which time Nelson was operating itTHE BIGRick: 0413 278 422on his own.Office:(03) 9686 0858 Today, Darren Robbie is the Dealer Principal Editorial Material:at The Big Garage in Bairnsdale, which offers news@holstadvertising.com service and sales for Subaru, Suzuki, Nissan, rick@holstadvertising.com Volkswagen and Holden (service only, not Advertising Material: sales).matt@holstadvertising.com My background is in the parts industry. Publishers Note: I was ten years in auto parts, then I came The views and opinions expressed byon board here at The Big Garage, as Parts advertisers in this publication are those ofManager. I sold cars here for a couple of years,CHANGEthe advertiser and do not necessarily reflectafter which I left to run my own business. Four that of the publisher and its policies.years later, I returned as the General Manager Editorial Note: for the dealership, and then in 2019 I became The Great Eastern Mail encourages readersthe Dealer Principal. It was actually a five-year to send in their opinions and views on anyplan that happened in three!matter relating to the region. If you have aWeve been through a lot since I took over. story you would like to put forward, pleaseWe had the bushfires to deal with at the end of contact our staff (above), and you may have2019 and start of 2020. Then we had Holden your own piece published.exit Australia, so we had to deal with that as Advertising: well. Then we picked up another franchise, Advertising material created by thewhich was Volkswagen. And then COVID hit. publisher is not to be reproduced orSo, the past three years have certainly been distributed to third parties unless givenchallenging. Since late 2019 The Big Garage has had to overcome new and unexpected written consent by the publisher or author. But, with all challenges come positives,challenges. Affected by the bushfires, the loss of Holden, adding the Darren adds. As a business, weve learned howVolkswagen franchise to the business, then having to deal with COVID Follow us on facebook to communicate better and more frequentlyit's fair to say they have been accommodated with positive changes to the www.facebook.com/ with our customers; so even though there areway the business is runbut what still remains is the honesty you getTheGreatEasternMail wait times currently on stock, this has been thewhen dealing with the team.catalyst for us improving our communications TELL US in order to keep our customers updated. Ourand have a service awning, so taking onin place to renovate the internals of that space team have also had to enhance and refine YOUR STORY their own skills (for example, learning how toVolkswagen really prompted us to do it. Thein 2023.advertise cars online); weve also increasedVolkswagen and Nissan showrooms willSo, what makes The Big Garage the go-to our profitability within the dealership becauseessentially be moved 5m out towards thefor many East Gippslanders searching for a Be part of 'The GEM' weve had to focus on selling more used carsroad, and then 7m towards the east. The frontvehicle?due to stock limitations on new vehicles. Therewindows will be twice as high, with windowsHonestly, it's our honesty, says Darren. have been a lot of positives to come out of thealso on the north/back side facing into theGone are the days of being a shady car dealer; Got a challenges weve face in recent times. showroom as well, so that will be a very well-litat The Big Garage, my team and I just tell it story you One of the latest challenges facing The Bigarea; and then therell be an undercover servicelike it is. Theres no bullsh*t in what we do or think needs telling? Garage are their significant renovations, whichawning out to the west. It's going to have asay. We're very honest with our customers, Call or SMS Jason will continue into 2023. really significant presence when completed. and I think by doing that and by having a fully on 0428 366 651 The dealership was originally built in 2000.Subaru and Suzuki will continue to operatetransparent attitude, people enjoy working Weve always wanted to do some renovationsit their current showroom, but there are planswith us.Dont wait to be uncomfortable at your home or office, apply for an obligation free quotation for one of our friendly staffto assess your cooling and heating requirements and have you in comfort all year roundBosworth RdRovan Pl Forge CreekRdFactory 3, 29 Rovan Place, Bairnsdale FindBairnsdaleHolloway Stus onAU 53028 5152 2749 www.brac.net.au Racecourse Kyle St"